2020 SMP UK Custom Shop Masterbuilt Ichor – Great Offset!

Packed with care
Our shipping charges cover transportation, protective packaging, and full insurance. We take care to pack each instrument securely so it’s protected on its way to you.

• We ship UPS delivery exclusively for Domestic Shipping. Faster Service via UPS, including overnight, is available upon request.
• We ship UPS International Priority exclusively for International Shipping.
• International Customers please note: Any additional fees including duties,VAT or any other charges related to international shipping are the responsibilityof the purchaser & are non-refundable.
• All Shipping and Related Costs are at the expense of the buyer.
• Amplifier Related insurance coverage and claims are the responsibility of the buyer.
• When shipping instruments to us, if you are not familiar with shipping requirements/procedures, call store for proper packing instructions.
• Guitars and Amplifiers purchased on Friday or Saturdays will ship the following Monday.

• To HOLD any item, we require a 20% deposit, refundable as non-transferable store credit only.
• There Will Be No Refunds on Items Held For Over 48 Hrs
• 48 Hour Approval Period on Guitars only.
• All Amps, Effects and Keyboard sales are Final. With the Exception that the item is deemed defective and proven as such.
• All Purchases made by credit card must have the same shipping and billing address. Credit card purchase over $500. Must be backed up with a drivers license matching the delivery address
• All International orders require payment via Bank Wire Transfer.

• Any Guitar Returns must be authorized by the store.
• Guitars returned within the 24-hour approval period are refunded in full, MINUS shipping charges.
• Instrument must be returned in same condition as shipped.
• Amplifiers and effects are non returnable and non refundable.
• Buyer is responsible for the instrument during approval period.
• Clothing items are non-refundable
• Shipping and related expenses are non-refundable.
• Buyer pays for prompt return shipping.
• Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.
• Returns outside the above outlined conditions will be subject to a 10% restocking fee.

• Custom orders require a $500 non-refundable deposit.

•  There are no refunds, cancellations, or returns of custom orders. All lead times are approximate and are subject to vary.

• Balance due in full upon completion or the item and deposit will be forfeited.

All Sales Final on Layaway Purchases. No Returns/No Exceptions!!

• 20% Minimum Down Payment Required.
• Down payment is Refundable as non-transferable store credit only.
• Balance must be paid off within 30 days.
• There is No 24 Hour Approval Period on Layaways.

• We presently accept Visa, MasterCard and American Express
• For payment questions, call our Burbank shop at (747) 388-2929.
• DO NOT e-mail your credit card number to us!

We also accept Venmo and Zelle. For these payments, money orders, or trade-ins, please contact the shop for instructions before sending payment.

Email us or give us a call for instructions.