L.A. Vintage Gear respects your privacy. This policy describes how we handle information collected through our website, purchases, inquiries, and communications with the shop.
Information we collect
You may provide your name, email address, phone number, billing and shipping addresses, account information, order details, messages, and photos or descriptions of gear submitted for sale, trade, consignment, or repair. Please do not include payment card details or unrelated sensitive information in inquiry forms or photo uploads.
When you browse, our website and service providers may collect your IP address, device and browser details, pages visited, and technical logs. Cookies and similar technologies support features such as your shopping cart, account sign-in, security, and saved preferences.
How we use information
We use information to respond to questions, process and fulfill orders, arrange shipping or pickup, discuss gear and repairs, maintain customer records, prevent fraud, and operate and improve the website. We also use information to meet accounting and other legal obligations.
With the appropriate permission, we may send news about instruments, new arrivals, special offers, and shop events. Providing a phone number or submitting an inquiry does not, by itself, subscribe you to text messages.
Service providers and payments
We use providers for hosting, website operations, payments, shipping, and customer communications. GrowthWave, powered by HighLevel, helps us manage forms, customer conversations, and communications. Providers receive information needed to perform their services. Payment information is handled by the payment provider selected at checkout; that provider’s own privacy terms also apply.
We may disclose information when required by law or when reasonably necessary to protect customers, prevent fraud, or protect our legal rights.
Text messaging privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We record your messaging choices and use them to determine which texts you receive. Promotional texts and service-related texts have separate, optional consent choices. Neither is a condition of purchase or submitting a form. Our text messaging terms explain how to stop messages or get help.
Cookies, analytics, and advertising
Essential cookies help the store work. You can control cookies through your browser, although disabling them may affect checkout or account features. Our embedded Google map may also communicate device and browsing information to Google when loaded.
We may use Google Analytics to understand how visitors use the website. If we introduce advertising tools such as Meta Pixel, we will update this policy and provide any required privacy choices before enabling them. This statement does not enroll you in advertising tracking or replace consent where consent is required.
Your choices and requests
Use the unsubscribe link in promotional emails to stop those emails. To stop text messages, reply STOP to the number that sent the message. You can also contact us about your information or communication preferences. Essential order communications may still be needed to complete a purchase.
Depending on applicable law, you may have rights to access, correct, or delete personal information or to exercise other privacy choices. Contact us using the details below. We may need to verify your identity before acting on a request, and some records may need to be retained for legal, accounting, or transaction purposes.
Retention and security
We retain information for as long as needed for the purposes described here, including completing transactions, resolving disputes, maintaining consent records, and satisfying legal obligations. We use reasonable safeguards to protect information, but no online system can guarantee complete security.
Children and external websites
Our website is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information. Links to other websites are governed by those websites’ own privacy policies.
Changes and contact
We may update this policy as our services change. The date above identifies the latest revision. For privacy questions or requests, contact L.A. Vintage Gear at info@lavintagegear.com, call (747) 388-2929, or write to 1206 W. Burbank Blvd., Burbank, CA 91506.