Shop Policy

L.A. Vintage Gear Purchase Policy

• To HOLD any item, we require a 20% deposit, refundable as non-transferable store credit only.
• There Will Be No Refunds on Items Held For Over 48 Hrs
• 48 Hour Approval Period on Guitars only.
• All Amps, Effects and Keyboard sales are Final. With the Exception that the item is deemed defective and proven as such.
• All Purchases made by credit card must have the same shipping and billing address. Credit card purchase over $500. Must be backed up with a drivers license matching the delivery address
• All International orders require payment via Bank Wire Transfer.

Return Policy

• Any Guitar Returns must be authorized by the store.
• Guitars returned within the 24-hour approval period are refunded in full, MINUS shipping charges.
• Instrument must be returned in same condition as shipped.
• Amplifiers and effects are non returnable and non refundable.
• Buyer is responsible for the instrument during approval period.
• Clothing items are non-refundable
• Shipping and related expenses are non-refundable.
• Buyer pays for prompt return shipping.
• Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.

Exceptions to Our Return Policy

• Heavily discounted sale items are non-returnable. These are often being sold below cost and are considered “all sales final”.

• Guitar strings, picks, and other disposable merchandise

• Guitar or bass pickups that have been installed or altered in any way.

• Any used gear (no returns unless condition of product was misrepresented on the site or product was damaged in transit and no manufacturer warranty)

• Any customer special requested or custom ordered items (such as non-LAVG exclusive Morgan Amps, custom Xotic guitars, custom Mario Martin guitars etc), any custom order requires a $500 non-refundable deposit that will be removed from the balance of the order. Balance due in full upon completion or the item and deposit will be forfeited.

Shipping

• We ship UPS delivery exclusively for Domestic Shipping. Faster Service via UPS, including overnight, is available upon request.
• We ship UPS International Priority exclusively for International Shipping.
• International Customers please note: Any additional fees including duties,VAT or any other charges related to international shipping are the responsibilityof the purchaser & are non-refundable.
• All Shipping and Related Costs are at the expense of the buyer.
• Amplifier Related insurance coverage and claims are the responsibility of the buyer.
• When shipping instruments to us, if you are not familiar with shipping requirements/procedures, call store for proper packing instructions.
• Guitars and Amplifiers purchased on Friday or Saturdays will ship the following Monday.

Custom Orders

• Custom orders require a $500 non-refundable deposit.

•  There are no refunds, cancellations, or returns of custom orders. All lead times are approximate and are subject to vary.

• Balance due in full upon completion or the item and deposit will be forfeited.

Layaway Policy

• All Sales Final on Layaway Purchases. No Returns/No Exceptions!!